Coach Tours Terms & Conditions
Terms & Conditions of the EuroTourGuide Coach Tours
EuroTourGuide Agencia de Viajes On-Line CV-Mm-2045-A
Jessica Hayes X-7129169-C
Avenida Canalejas 40, 5A
Santa Pola, 30130, Alicante
Tel: +34 679 359 596
These conditions set out clearly and simply the responsibilities which EuroTourGuide have to you and which you in turn have to us. Please read these terms and conditions carefully, by booking a Tour you agree to accept them.
Booking your Tour
All Day or Evening Tours must be paid in full at the time of booking via the online booking system. All Overnight Tours must be paid in accordance with the payment schedule via the online booking system
The EuroTourGuide online booking system uses high-level SSL encryption technology, the most advanced security software currently available for online transactions. This technology is designed to minimise the risk that someone else could breach your privacy when shopping online with us. This is indicated by the padlock symbol on the browser bar.
All Tours are non refundable and can not be credited when cancelled by the customer or when the customer is not present at the place and time of departure from the pick up point.
Once payment has been accepted you will receive an automatic booking confirmation email which will state when you will be sent an email with the exact pick up time and other coach tour information.
Your requests & obligations
- Children of 18 years and under must be accompanied by an adult.
- EuroTourGuide can not allocate seats on the coach, except in the case of the registered disabled which have be notified to us at the time of booking. Your chosen seat on the coach is yours for the entire duration of the tour, unless requested to move by a member of the EuroTourGuide team.
- EuroTourGuide informs you that smoking is not permitted on the coach and no animals will be admitted, except those used by the registered disabled which have been notified to us at the time of booking.
- EuroTourGuide informs you that every effort will be made to cater for special conditions such as dietary requirements, medical conditions etc, which have been notified to us at the time of booking, but can not always guarantee that these will be met during the Tour and accepts no liability for either the provision or non provision of the above.
- EuorTourGuide reserves the unconditional right to refuse a booking or terminate a client’s booking before or during the Tour, in the event of unreasonable conduct which in our opinion is likely to cause damage, distress, danger or annoyance to other clients, employees, property or to any third party.
If we cancel or amend your booking
- EuroTourGuide reserves the right to make amendments, such as pick up points or the itinerary when necessary, and we will do our best to keep you informed.
- EuroTourGuide reserves the right to cancel a Tour for reasons beyond our control such as lack of bookings, extreme weather, changes or cancellation to programmes or events, force majeure, etc. Should this situation occur EuroTourGuide will refund 100% of the monies paid, except in the case where tickets or entrances, accommodation and travel or any other items are non-refunded by the supplier, when a proportional partial refund will be issued.
Your responsibilities during the Tour
- All customers are responsible for themselves throughout the duration of the Tour and agree to comply with the schedule set out by the Guide on the day. EuroTourGuide will not be held responsible for any loss or expenses suffered by the customer who is missing from the stated collection point at the stated time during the Tour.
- All customers agree to not disturb other customers during the coach tour or to be disruptive in any way. If a customer is deemed too intoxicated by either the guide or the coach driver, travel will be denied and no further assistance will be given to that individual.
- EuroTourGuide does not accept any responsibility for damage, loss or injury to customers or their possessions during the duration of the Tour. Neither is EuroTourGuide responsible in anyway for customers vehicles, including where they are parked at the pick up point.
Our responsibilities during the Tour
- If a customer should experience an unfortunate event, such as a medical emergency or robbery during the Tour, we will make every effort possible to give as much help as possible, but can not accept any liability or be held responsible in anyway.
- EuroTourGuide takes all reasonable care when selecting their destinations and suppliers such as coach companies, restaurants, attractions, venues etc, and can not under any circumstances be held responsible for any damage, loss or injury to customers or their possessions resulting from the services provided by the suppliers.
- EuroTourGuide takes all reasonable care when selecting destinations and suppliers such as coach companies, restaurants, attractions, venues etc, and can not be held responsible for the failure of the suppliers to provide an acceptable level of service.
- EuroTourGuide plans the Tours to allow for reasonable delays, in the event that the delay is substantial and results in the missing of a planned event or destination, liability is restricted to returning you to the point of departure.
Feedback & Comments
- EuroTourGuide welcomes honest and constructive feedback, however we kindly request that any issues be highlighted to us at the time of experiencing the issue, giving us the opportunity to resolve it to a satisfactory level.